Shipping policy

SHIPPING AND DELIVERY POLICY

We are shipping internationally. However, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.

If you have doubt about your destination, please feel free to contact us at  cs@visionkids.com

When you order from VisionKids.com on line store, your final payment includes a pre-calculated fee for shipping. Our shipping department will have your order processed and prepared for shipment within 1–2 business days. Once your order has shipped, you will receive an email including your tracking number and shipping information.

ADDITIONAL SHIPPING & HANDLING INFORMATION:

Basic Delivery Charge :

   a.  Expedited Shipping(from 4-7 Business Day)from US$12.99 *

   b.  Standard shipping(7-15 Business Day)from US 5.99 *

      * Remarks

- Orders will be shipped from Japan, USA, Hong Kong or China, depending on inventory availability, and our working days are Monday to Friday, excluding public holidays within Hong Kong and your chosen shipping destination.

- The shipping fee is around US $ 6 -20 for an order, which differs depending on the weight of the product, country and speed of delivery.

- Due to unprecedented holiday volumes and continued difficulties due to the COVID-19 pandemic, shipping carriers have suspended their guaranteed commitment times for all shipments going to any destination until further notice. Please ensure ample time for your shipment to arrive, as shipments in the holiday season will likely be subject to delays. All delivery estimations given at checkout can possibly see delays. Please keep an eye on your tracking and if you have any questions, feel free to reach out to us.


TAXES & CUSTOMS
You are responsible for duty and tax fees for the shipping. Please kindly note that you might need to pay the import duties and levies for certain items imported into your country.

SHIPPING DESCRIPTION

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.


- The shipping time may differ depending on region and shipping method:

  •  .  Japan : The delivery time will take 3-7 business days on average, depending on the distance.
  •  .  Hong Kong, China , Taiwan : The delivery time will take 3-6 business days on average, depending on the distance
  • ・ United States: The delivery time will take 6-8 business days on average, depending on the distance.: 
  • ・ EU zone: The delivery time for EU orders is 6-10 business days but differs depending on the country.
  • ・ Other countries: The delivery time will take 4-10 business days but differ depending on the country.


DELIVERY RESTRICTIONS

- We don’t deliver to PO boxes, APOs, or FPOs addresses.
- We will not ship to international mail-forwarding services. Orders to these addresses are generally canceled and refunded

- Military address is restricted on international express delivery, we cannot deliver packages to military addresses, such as APO/FPO/DPO Box (APO = Fleet Post Office, FPO = Army Post Office, DPO=Diplomatic Post Office). Please pay attention to change this kind of address to your home address to receive the package.